Yes, again that's down to the printing orientation and I hadn't noticed that in my initial inspections and proves that your orientation was as I suspected, I.E the oblong column was vertical and not flat as per your images.
I think Shapeways uses the tank full of medium approach but I've seen one in the US (hellish expensive) that had a hopper feed and basically three nozzles that moved. The medium was heated and fed through the nozzles and where they met formed a solid, the nozzles moving in x,y,z axis to form the part, its not 3D printing as we know it today but something similar and the name of the process escapes me, anyway, suffice to say you started with an empty chamber and the machine built up a 3D part by injecting liquid material, they were making 1:1 AAR brake stands for rich modellers who had full loco cabs in their hobby rooms, or any other control that had been robbed by the scrappers or whom ever.
The Shapeway approach (and I could have this wrong but the principle is the same) is to fill the tank with the printing medium as a very fine powder, then they fire three lasers on a x.y.z axis and where they meet they fuse the material soild, now if that happens to be on the base of the tank then its solid underneath, in your case where it came to do the corners that have tails (remember your part was printed vertically) it only had more material underneath (fine powder) to support the part as that layers was printed, in the few millionths of a second that it took to from that corner it dropped slightly and formed for want of a better word icicles.
Now if you orientate your part as per your pictures you will get a smooth lens face, but you may run the risk of the edges that overhang free space (fine material in the tank) may droop a little, but that'll be on the back of the part and could be sanded flat easily enough.
Orientation, you decide the orientation in your 3D package, I've no idea what package you used but most have a 'world' scene, in 3DStudio Max you need to set the 'world' scene axis correctly, for example in plan view X will be top, Y will be left and Z will be straight up, most scenes auto set the x,y,z axis so you should be all right, but that world axis may differ from what Shapeways expects to see. What I need is a screen grab of your part in what ever package you are using, once I see that then I can advise which way you need to rotate your part so that when you send the file to shapeways it'll be the right way around.
Now I'll come clean here, I've never printed a thing in 3D yet, but I do know my way around 3D programs very well and as it turns out these same orientation issues are critical in game simulations, you need to make sure your world axis matches what the game expects to see, if not you can get planes that are backwards and upside down, flies fine but looks a real mess in the game LOL, I've sent some cabs to Shapeways and they show you a preview window of how your part is orientated and I'm not sure which is the correct one that previews the axis orientation, the still image or the rotating one, if you can screen grab your two as well as what you see in your 3D package we should be able to work out which orientation you need.
OK here's my view in Max, note 'Gizmo' which is telling you the direction of x,y,z axis and note cab is flat on floor which means axis Z is vertical, this is the correct orientation for MS Flight simX and MS Train sim, no idea about Railworks or Trainz, never worked on them but I believe this is industry standard?
Now the static view in Shapeways, again cab is flat and Z axis is vertical
Now the stone in the shoe, the rotating preview, here the model has been up turned and the Y axis has become vertical!.
I'm sure somewhere in the Shapeways tutorials it tells you which axis is vertical, the other two don't matter, we're only after the one that makes flat surfaces ridge less and that will be the vertical axis we need.
Its late and wife's in for an op tomorrow but will try and check for you in a short while, hopefully the above will help, now if I had a Class 40 cab to print I'd do that and see how it goes, but I'm still working on the bit and pieces for that LOL.
So to surmise, if you can replicate the three screen shots above then we should be able to reverse engineer and sort out your axis and thus solve the ridges across the lens issue.....hopefully LOL, Shapeways I don't think can help, they only take your raw file and print, even if the orientation is worng I'm afraid.